Refund policy
30-Days Return Policy
SWAGORAIMO -30 Days Return Policy
We want you to shop with confidence. If you’re not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Eligibility
- Items must be unused, unworn, unwashed, and in their original condition.
- All original tags, packaging, and accessories must be included.
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products.
- Items marked as Final Sale.
- Products damaged due to misuse or normal wear and tear.
Return Process
- Contact our customer support within 30 days of delivery.
- Provide your order number and reason for the return.
- Once your return is approved, you’ll receive instructions for sending the item back.
- After we inspect the returned item, we’ll process your refund or exchange.
Refunds
- Approved refunds will be issued to your original payment method.
- Shipping fees are non-refundable unless the return is due to our error or a defective item.
- Refund processing times may vary depending on your payment provider.
Exchanges
If you received the wrong item, a defective product, or need a different size (subject to availability), please contact us and we’ll assist you with an exchange.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery with photos so we can resolve the issue promptly.
Need help?
For any questions regarding returns or exchanges, please contact our customer support team with your order details.